Privacy Policy

Red River Bank believes that protecting each person's right to privacy is fundamental to the quality of a banking relationship. Protecting the privacy of your children is essential. Therefore, we do not collect any information on our website from or about children. We are committed to the highest level of customer satisfaction by adhering to the following privacy principles and implementing them throughout all levels of our financial institution.

Principles of Privacy

  • We will always value the trust of our customers and the public trust and confidence in our bank.
  • We reconfirm our commitment that we will take all reasonable steps consistent with state and federal laws, regulations and normal business practices to protect consumer privacy by keeping confidential information shared with us.
  • We will collect, use and retain nonpublic personal information about consumers only when it is reasonably necessary and useful in administering business and in providing our customers with significant benefits, including fraud prevention, and to comply with laws.
  • We will provide our customers with our policy on using their personal financial information responsibly.
  • We will hold our employees to the highest standard of conduct in ensuring the confidentiality of customer information. Security procedures and polices will limit employee access to personally identifiable information to those with a business reason to know such information.
  • We will establish procedures to maintain nonpublic personal information so that it is accurate, current and complete in accordance with commercial standards, applicable laws and regulations and respond in a timely manner to our customers' request to change or correct information.
  • We will use a combination of safeguards to protect our customers against the criminal use of their information and to prevent unauthorized access to it.
  • We will require the companies we do business with to abide by our privacy policy to maintain the confidentiality of our customers' information.
  • We may provide specific information about customers, accounts or other business relationships with us when:
    • Requested or expressly authorized by a customer;
    • Necessary to properly execute a transaction initiated by a customer;
    • Required to assert or defend a legal claim;
    • Lawfully permitted or required; and
    • Reporting to consumer reporting agencies.

To Whom Does This Policy Apply

This Privacy Policy applies to Red River Bank customers who inquire about and/or obtain products or services from Red River Bank for personal, family and household purposes. While the regulation that governs this policy does not apply to business accounts, we will respect the privacy of commercial customers and take steps necessary to protect their information also. If Red River Bank changes its information practices, we will provide you notice of any changes.

Why Red River Bank Collects Information

We collect information about you to:

  • Accurately identify you;
  • Protect and administer your records, accounts, and funds;
  • Understand your financial needs;
  • Save you time when you apply for new products and services; and
  • Comply with certain laws and regulations.

Collection of Information

We Collect information from:

  • Information that we receive from you on applications or other forms (name, address, telephone number, or social security number)
  • Information from your transactions with us (account activity, payment history, or account balance)
  • Information from a consumer reporting agency (credit worthiness or credit history)
  • Public sources such as federal, state or local records (information such as mortgage and other lien information)

Confidentiality and Security

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Information Sharing

We do not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted by law. We may disclose nonpublic personal information about you in the following instances:

  • When the bank uses a third party in a joint marketing venture on the bank’s behalf or to other financial institutions with whom we have a joint marketing agreement.
  • When the information is necessary to affect, administer, or enforce a transaction in the ordinary course of business.
  • When servicing or processing a financial product or services that you have requested or authorized.
  • To respond to properly authorized subpoenas, levies, and judicial orders.
  • When providing information to a consumer reporting agency under the Fair Credit Reporting Act.
  • To persons acting in a fiduciary or representative capacity.
  • Any other instances as permitted by law.

Information Reported To Credit Bureaus

Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to a credit bureau or consumer reporting agency. Such notice should be sent to us in writing to:

  • Red River Bank
  • Attn: Credit Information Reporting
  • P.O. Box 12550
  • Alexandria, Louisiana 71315-2550

Please include your complete name, current address, Social Security number, the specific item(s) of dispute, and the reason(s) why you believe the information that we have reported is in error.