Personal Touch 24
Personal Touch 24 is Red River Bank's 24-hour telephone banking service. At any hour of the day, from the comfort of your home or touch-tone telephone, you can access your specific account information.
When you access the new menu for the first time, you will be required to re-enroll & establish your PIN using your full social security/tax ID & account number.
Here are some noticeable differences in PT24:
- Enrollment—current users must re-enroll through the system to use PT24. Please have your social security number and account number available and follow the prompts to enroll.
- Pin/Access Code—users will be prompted to create a new PIN to use the service; feel free to use your current pin, but you must re-enroll first in order to use the new PT24. The PIN will be a profile level PIN and gives you access to accounts in your profile.
- Profile—users will now have a profile based on their social security number/tax ID.
The new system will customize menu options based on the accounts associated with your social security number. For example, if you only have a checking relationship, you will only be presented the checking account menu. In addition, if you have more than one of the same account type, (i.e. checking), the system will prompt you to select the appropriate account without you having to enter the account number.
Shortcuts of the updated system are:
* Report lost or stolen card
1 Account Menu/Transfer Funds
2 Merchant Verification
9 Repeat Menu
0 Customer Service
The following highlights all menu options for checking, money market accounts, and savings:
Checking / Money Market Account Information
- Balance
- Withdrawals
- Deposits
- Transfer funds to this account
- Lost or stolen card
- Transfer funds from this account
- More options: Check search and/or Interest
Savings Account Information
- Balance
- Withdrawals
- Deposits
- Transfer funds to this account
- Transfer funds from this account
- Interest
The following highlights all menu options for loans, credit cards, CDs, and IRAs:
Loans or Credit Cards Account Information
- Balance
- Payment amount
- Payment due date
- Current year interest
- Prior year interest
Certificates of Deposit or IRA Account Information
- Balance
- Interest information
- Maturity date
More Options under Account Information
- Lost or stolen card
- Transfer funds
- Return to account menu
Merchant Verification
- Enter routing number Enter account number
Personal Touch 24 numbers:
Red River Bank offers experienced people when you need us—and mobile technology when you want it. For on-the-go banking, the mobile banking app comes in very handy.
- Alexandria: 318-561-BANK (2265)
- Baton Rouge: 225-925-BANK (2265)
- Covington: 985-400-2121
- Lafayette: 337-761-4900
- Lake Charles: 337-491-2425
- New Orleans: 504-324-1949
- Shreveport: 318-675-2999
- Sulphur: 337-491-2425
