COVID-19 resources—what you need to know

Red River Bank communications

  • 7.20.20

    Per Governor Edward’s Executive Order regarding face masks, we are requiring all those that enter our lobbies throughout the state to wear face masks. Full-service banking is available in addition to drive thru, online, mobile, telephone and ATM banking. We appreciate your business.

    7.7.20: Northwest Louisiana Banking Center Update

    Effective July 8th, Shreveport, Bossier City and Stonewall branches will be by appointment only. Please use our drive thrus, online, mobile, telephone and ATM banking options. If you would like to visit one of our lobbies or meet with a banker, please Call 318-675-2900 to schedule an appointment. In addition, face masks are required to enter our lobbies. We appreciate your business.

    7.2.20: East Baton Rouge Parish COVID-19 Update

    We want to keep our customers & our employees safe!

    Effective July 3rd, please use our drive thrus for your banking needs in Baton Rouge. Online, mobile, telephone and ATM banking is also available. If you would like to visit one of our lobbies, please call Customer Service for 225-923-0232 to schedule an appointment. In addition, per the Baton Rouge Mayor-President’s Executive Order No. SWB2020-07-01, face masks are required to enter our Old Hammond, Essen, Acadian and Jones Creek lobbies.

    We appreciate your business.
    We’re in this together!

  • 5.18.20: TOGETHER, WE’VE GOT THIS.

    Our banking centers are open and are here for you. We want to assure you that we are taking recommended safety precautions to help keep our employees and customers safe. If there is anything that we can do to assist you, please do not hesitate to reach out.

    Our part:
    • Teller area face coverings or shields
    • Branch sanitization
    • Available hand sanitizer
    • ATM cleaning throughout day
    • Appointments available by calling the branch
    • Coffee & coin machine service suspended
    Your part:
    • Check your distance, please.
    • Maximum 10 customers in lobby.

    We appreciate your business.

    5.14.20

    For customers who have received the Paycheck Protection Program loan, please remember these important details regarding loan forgiveness:

    • At least 75% of the funds must be spent on payroll costs in the 8 weeks following the date your loan was funded
    • You will need to provide documentation of the payroll costs
    • You need to have a consistent number of employees on the payroll

    Please note: the SBA has NOT yet issued final guidance nor have they produced any sort of form for reporting.

    5.1.20: Fees waived through May 15, 2020

    We are committed to continuing to help our customers impacted by COVID-19, and are extending the fee changes and waivers offered in April 2020 through May 15, 2020. In addition, protecting the health of our employees and our customers is of utmost importance, so we encourage the use of our digital banking tools, our drive-thru banking and making appointments with bankers as needed. We are here for you.

    • reduce overdraft fee by 50% from $34 to $17;
    • waive daily negative balance fees;
    • waive late fees on all consumer loan payments;
    • waive late fees on consumer credit cards;
    • waive late fees on small business credit cards;
    • waive late fees on commercial credit cards;
    • waive penalty on early certificate of deposit withdrawal (for emergency use).

    We appreciate your business & we are here for you.

  • 4.20.20 UPDATE: COVID-19 Federal Government Payments

    As part of the Coronavirus Aid, Relief and Economic Security ("CARES") Act, the U.S. Federal Government recently began delivering "Economic Impact Payments" to eligible Americans. These direct cash payments to individuals and families are for financial relief during the coronavirus pandemic, and are sometimes referred to as "stimulus checks."

    IMPORTANT INFORMATION:
    The Internal Revenue Service (IRS) is responsible for the timing, amount and distribution of these payments, and has stated that payments will be sent in waves over the course of multiple weeks into July 2020. The IRS will distribute payments using the information that the IRS has on file for each eligible individual or family. For most of the recipients, payments will be deposited directly into the same bank account that they have most recently used to receive a tax refund or monthly Social Security payment. Others will receive paper checks in the mail, at the address that the IRS has on file for that individual. Banks, including Red River Bank, cannot and do not provide personal account or address information to the IRS. Direct deposits are posted for open accounts on the effective date set by the Treasury. You may have questions about these payments and your Red River Bank account information.

    Here are answers to questions you may have, and tools you can use:

    PAYMENT

    If you are wondering if you’re eligible and when payment will arrive, contact the IRS. The IRS Economic Impact Payment Information Center website has detailed information on eligibility, requesting, calculating and receiving payments. The IRS Get my Payment website can provide you information about the status of your payment, payment type (direct deposit or paper check) and how to set up a direct deposit if available. Our banking center and customer care associates will not have information on Economic Impact Payment eligibility, timing or distribution. These payments are decided and distributed solely by the IRS.

    If you're receiving your payment through direct deposit: you should monitor your account and take care of everyday banking needs using our Mobile Banking app or in Online Banking. We also recommend that you set up a direct deposit account alert to tell you when direct deposits post to your account. The description of the deposit in your account will include the word "IRS." Keep in mind, the IRS is using the same description for both the stimulus payment and income tax refund.

    If you're receiving your payment through paper check: Download our Mobile Banking app. In the app, you can deposit a paper check, using a photo image, and get confirmation immediately. You can also use one of our ATMs, all of which accept deposits. If you must visit a Banking Center, we encourage you to follow the Centers for Disease Control & Prevention guidelines, including social distancing and covering your mouth and nose.

    ACCESSING FUNDS:

    If you need to use your funds quickly, use your debit card to pay and get cash, use your debit card to make purchases and withdraw cash from one of our ATMs. We have 30 ATMs around the state. You can check your balance, send money to friends and family and pay bills using our Mobile app. If you have questions about the payment visit the IRS website for information regarding eligibility, requesting, calculating and receiving payments. You can check status of your payment, payment type (direct deposit or paper check) and how to set up a direct deposit if available at the IRS Get my Payment website. Our banking center and customer care associates will not have information on Economic Impact Payment eligibility, timing or distribution. These payments are decided and distributed solely by the IRS.

    If you have questions about the payment visit the IRS website for information regarding eligibility, requesting, calculating and receiving payments. You can check status of your payment, payment type (direct deposit or paper check) and how to set up a direct deposit if available at the IRS Get my Payment website. Our banking center and customer care associates will not have information on Economic Impact Payment eligibility, timing or distribution. These payments are decided and distributed solely by the IRS.

    PROTECTING AGAINST FRAUD:

    To help protect against fraud, take these steps:

    Visit the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts secure.

    Remember, if we need to reach out to you, we'll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls.

    We appreciate your business.

    4.1.20: Fees waived for our customers

    Red River Bank is committed to helping our customers impacted by COVID-19. The fee changes and waivers listed below will be effective for the month of April 2020. In addition, protecting the health of our employees and our customers is of utmost importance, so we encourage the use of our digital banking tools, our drive-thru banking and making appointments with bankers as needed. We are here for you. Beginning April 1st-30th, we are implementing the following:

    • reduce overdraft fee by 50% from $34 to $17;
    • waive daily negative balance fees;
    • waive late fees on all consumer loan payments;
    • waive late fees on consumer credit cards;
    • waive late fees on small business credit cards;
    • waive late fees on commercial credit cards;
    • waive penalty on early certificate of deposit withdrawal (for emergency use).

    We appreciate your business & we are here for you.

  • 3.24.20

    Red River Bank customers: we are here for you during these unprecedented times. We are open and are here to assist you. To be part of the solution in ‘flattening the curve’ and to protect our employees and our customers, starting Wednesday, March 25th, we will temporarily utilize drive-thru banking. If you need to make an appointment with a banker in a specific lobby, phone numbers are available on our website at www.redriverbank.net/locations/ Online, mobile, telephone and ATM banking tools are available. These tools allow you to withdraw cash, make payments, deposit checks, view transactions, check balances, and more. We will update you as the situation evolves. We appreciate your business and we are here for you.

    3.19.20

    We want to assure you that we're ready and standing by to support you and your financial needs during these uncertain times. We are closely monitoring the COVID-19 situation and the potential impacts to our workforce and customers. We need your help! Our banking center lobbies and drive thrus are open today, but in an effort to try to stop the spread, we are asking customers to please utilize the drive thru and our online channels when you can. Please make sure that you're set up to do your online or telephone banking should we need to transition to drive-thru only banking. Should you need assistance, please give us a call at 866-561-4090 and our Customer Care team can walk you through the online or telephone banking setup and answer your questions. To learn more, logon to www.redriverbank.net/ePerks/.

    We appreciate your business and we are here for you,
    Your Red River Bank team

    3.17.20: From the President & CEO

    These are unprecedented and unpredictable times. It may sound like a cliché, but we really do all need to be in this together. Jobs are disrupted, revenue streams are interrupted, people are worried and unsure. Critical functions like healthcare, food and essentials, utilities, and protection continue—and need banking services. We are here to provide guidance and assistance at times like these.

    At Red River Bank, we are committed to staying open and remaining operational in all areas. We're balancing the needs of the day while protecting our employees and our customers, all with the goal of making sure that access to cash and financing is fully available to our customers and our communities. Our bank is strong and prepared for times like these.

    We will dispense of our usual hugs and handshakes for the time being but we are here for you. If you can't make it into one of our banking centers, we encourage customers to take advantage of our digital tools like online and mobile banking. Details can be found on our website at redriverbank.net

    Red River Bank was made in Louisiana and made for Louisiana, and made for times such as these. We are here for you.

    Blake Chatelain,
    President & CEO

    3.16.20

    RRB customers—we are here for you! As the situation with Corona virus (COVID-19) continues to develop, we want to assure you that we're ready and standing by to support you and your financial needs. All of our banking centers are open at this time and whether it's there or through our online, mobile or telephone channels, we are here to provide banking services for you or your business.

    In addition, we're closely monitoring the situation and potential impacts to our workforce and customers and are taking safety precautions to minimize health risks. We've enhanced cleaning procedures in our banking centers and are encouraging best practices such as hand washing, keeping our distance from each other, covering our mouths when coughing or sneezing, wearing gloves and disinfecting personal work areas regularly.

    If you prefer to connect with us digitally, our banking solutions can be accessed 24/7 through online, mobile and telephone banking. ATM banking is also available. For banking center information or ATM locations, check our website at redriverbank.net. Digital banking tool information can be found at redriverbank.net/eperks.These tools allow you to make payments, deposit checks, view transactions, check balances, and more. Should you need additional help or if you have any questions, please contact Customer Care at 1-866-561-4090. As new developments emerge regarding the Corona virus, we will share information with you about how we continue to operate safely and effectively.

    We appreciate your business,
    Your Red River Bank team

    3.13.20

    Commitment to our customers is our number one priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19) here in Louisiana, and we are committed to being responsive to the needs of our customers and staff as the situation evolves. As of now, our branches are open for normal business hours, and we are taking extra precautions by following CDC guidance. As with any community issue or natural disaster, we are closely following our long established comprehensive business continuity plan.

    In the instance you are unable to make it to a branch, most in-branch services can be conducted 24/7 using our digital tools and other resources for self-service banking and account access. You can access your accounts through online banking, through mobile banking on the Red River Bank mobile banking app, through PT24, our telephone banking system and our ATM banking options. These tools allow you to make payments, deposit checks, view transactions, check balances, and more. Learn more at redriverbank.net/eperks/ To enroll, please visit your local branch or contact Customer Care at 1.866.561.4090

    Red River Bank is here for our customers and our communities—we are in this together. If there is anything that we can do to assist you, please do not hesitate to reach out. We will communicate any major updates via email, our website and social media.

    We appreciate your business,
    Your Red River Bank team

    More information on COVID-19