COVID-19 resources—what you need to know
Red River Bank communications
4.1.20: Fees waived for our customers
Red River Bank is committed to helping our customers impacted by COVID-19. The fee changes and waivers listed below will be effective for the month of April 2020. In addition, protecting the health of our employees and our customers is of utmost importance, so we encourage the use of our digital banking tools, our drive-thru banking and making appointments with bankers as needed. We are here for you. Beginning April 1st-30th, we are implementing the following:
- reduce overdraft fee by 50% from $34 to $17;
- waive daily negative balance fees;
- waive late fees on all consumer loan payments;
- waive late fees on consumer credit cards;
- waive late fees on small business credit cards;
- waive late fees on commercial credit cards;
- waive penalty on early certificate of deposit withdrawal (for emergency use).
We appreciate your business & we are here for you.
Commitment to our customers is our number one priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19) here in Louisiana, and we are committed to being responsive to the needs of our customers and staff as the situation evolves. As of now, our branches are open for normal business hours, and we are taking extra precautions by following CDC guidance. As with any community issue or natural disaster, we are closely following our long established comprehensive business continuity plan.
In the instance you are unable to make it to a branch, most in-branch services can be conducted 24/7 using our digital tools and other resources for self-service banking and account access. You can access your accounts through online banking, through mobile banking on the Red River Bank mobile banking app, through PT24, our telephone banking system and our ATM banking options. These tools allow you to make payments, deposit checks, view transactions, check balances, and more. Learn more at redriverbank.net/eperks/ To enroll, please visit your local branch or contact Customer Care at 1.866.561.4090
Red River Bank is here for our customers and our communities—we are in this together. If there is anything that we can do to assist you, please do not hesitate to reach out. We will communicate any major updates via email, our website and social media.
We appreciate your business,
Your Red River Bank team