COVID-19 resources—what you need to know

Red River Bank communications

  • 4.1.20: Fees waived for our customers

    Red River Bank is committed to helping our customers impacted by COVID-19. The fee changes and waivers listed below will be effective for the month of April 2020. In addition, protecting the health of our employees and our customers is of utmost importance, so we encourage the use of our digital banking tools, our drive-thru banking and making appointments with bankers as needed. We are here for you. Beginning April 1st-30th, we are implementing the following:

    • reduce overdraft fee by 50% from $34 to $17;
    • waive daily negative balance fees;
    • waive late fees on all consumer loan payments;
    • waive late fees on consumer credit cards;
    • waive late fees on small business credit cards;
    • waive late fees on commercial credit cards;
    • waive penalty on early certificate of deposit withdrawal (for emergency use).

    We appreciate your business & we are here for you.

  • 3.24.20

    Red River Bank customers: we are here for you during these unprecedented times. We are open and are here to assist you. To be part of the solution in ‘flattening the curve’ and to protect our employees and our customers, starting Wednesday, March 25th, we will temporarily utilize drive-thru banking. If you need to make an appointment with a banker in a specific lobby, phone numbers are available on our website at www.redriverbank.net/locations/ Online, mobile, telephone and ATM banking tools are available. These tools allow you to withdraw cash, make payments, deposit checks, view transactions, check balances, and more. We will update you as the situation evolves. We appreciate your business and we are here for you.

    3.19.20

    We want to assure you that we're ready and standing by to support you and your financial needs during these uncertain times. We are closely monitoring the COVID-19 situation and the potential impacts to our workforce and customers. We need your help! Our banking center lobbies and drive thrus are open today, but in an effort to try to stop the spread, we are asking customers to please utilize the drive thru and our online channels when you can. Please make sure that you're set up to do your online or telephone banking should we need to transition to drive-thru only banking. Should you need assistance, please give us a call at 866-561-4090 and our Customer Care team can walk you through the online or telephone banking setup and answer your questions. To learn more, logon to www.redriverbank.net/ePerks/.

    We appreciate your business and we are here for you,
    Your Red River Bank team

    3.17.20: From the President & CEO

    These are unprecedented and unpredictable times. It may sound like a cliché, but we really do all need to be in this together. Jobs are disrupted, revenue streams are interrupted, people are worried and unsure. Critical functions like healthcare, food and essentials, utilities, and protection continue—and need banking services. We are here to provide guidance and assistance at times like these.

    At Red River Bank, we are committed to staying open and remaining operational in all areas. We're balancing the needs of the day while protecting our employees and our customers, all with the goal of making sure that access to cash and financing is fully available to our customers and our communities. Our bank is strong and prepared for times like these.

    We will dispense of our usual hugs and handshakes for the time being but we are here for you. If you can't make it into one of our banking centers, we encourage customers to take advantage of our digital tools like online and mobile banking. Details can be found on our website at redriverbank.net

    Red River Bank was made in Louisiana and made for Louisiana, and made for times such as these. We are here for you.

    Blake Chatelain,
    President & CEO

    3.16.20

    RRB customers—we are here for you! As the situation with Corona virus (COVID-19) continues to develop, we want to assure you that we're ready and standing by to support you and your financial needs. All of our banking centers are open at this time and whether it's there or through our online, mobile or telephone channels, we are here to provide banking services for you or your business.

    In addition, we're closely monitoring the situation and potential impacts to our workforce and customers and are taking safety precautions to minimize health risks. We've enhanced cleaning procedures in our banking centers and are encouraging best practices such as hand washing, keeping our distance from each other, covering our mouths when coughing or sneezing, wearing gloves and disinfecting personal work areas regularly.

    If you prefer to connect with us digitally, our banking solutions can be accessed 24/7 through online, mobile and telephone banking. ATM banking is also available. For banking center information or ATM locations, check our website at redriverbank.net. Digital banking tool information can be found at redriverbank.net/eperks.These tools allow you to make payments, deposit checks, view transactions, check balances, and more. Should you need additional help or if you have any questions, please contact Customer Care at 1-866-561-4090. As new developments emerge regarding the Corona virus, we will share information with you about how we continue to operate safely and effectively.

    We appreciate your business,
    Your Red River Bank team

    3.13.20

    Commitment to our customers is our number one priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19) here in Louisiana, and we are committed to being responsive to the needs of our customers and staff as the situation evolves. As of now, our branches are open for normal business hours, and we are taking extra precautions by following CDC guidance. As with any community issue or natural disaster, we are closely following our long established comprehensive business continuity plan.

    In the instance you are unable to make it to a branch, most in-branch services can be conducted 24/7 using our digital tools and other resources for self-service banking and account access. You can access your accounts through online banking, through mobile banking on the Red River Bank mobile banking app, through PT24, our telephone banking system and our ATM banking options. These tools allow you to make payments, deposit checks, view transactions, check balances, and more. Learn more at redriverbank.net/eperks/ To enroll, please visit your local branch or contact Customer Care at 1.866.561.4090

    Red River Bank is here for our customers and our communities—we are in this together. If there is anything that we can do to assist you, please do not hesitate to reach out. We will communicate any major updates via email, our website and social media.

    We appreciate your business,
    Your Red River Bank team

    More information on COVID-19